Hi, I am sorry to post here but I am still waiting after a month for support from Steinberg.
I purchased Elements update 9.5 from the site and was given the activation code which I used to update my soft-ELicenser and install the update on my existing copy of Elements 9.
Unfortunately when I logged into my Steinberg account the update wasn’t listed, only Elements 9 was shown.
I tried to update my account with the soft-Elicenser but was given the error message “This E-Licenser is depreciated please contact support”.I contacted support and then decided to update my system and reinstall Windows (big mistake as now I have no 9.5 update on my system.)
I contacted the asknet webseller for help after waiting 2 weeks for Steinberg support but was told to use the support site.
I have since purchased Artist 9.5 as I find the software great but would like the paid update to be added to my account so that I can sell it on with a USB Elicenser.