hello. i have been using cubase 10.0 on my mac pro 12 core for the last year. OS hi siera.
last week i upgraded to cubase10.5 . the licence dongle shows the 10.5 licence as being activated and i installed and ran the latest version of e licencer control center. i also performed the recomended maintenance procedure.
that all seems to work just fine. and the synchrosoft center says that everything is ok.
howerver C10.5 locks up with an error every time and wont boot.
even worse C10 is also refusing to boot.
i get a message saying Cubase10 and Elements 10 are not authorised.
I don’t think this is a cubase 10.5 - High Sierra problem.
The first time I notice this problem was on Cubase 9 and OSX 10.9. The Mac says randomly “no license found” on Cubase start.
I change the USB Port. This helps for a wile. Than I bought a new USB Hub and the problem was decently gone.
Last year I update my Mac to High Sierra and Cubase 10 and got the problem again.
It seams it helps to change the USB port for the Dongle, but I could’t find a real solution for it.
It looks like there are too many requests at a short time on the Dongle and this crashes the Elicenser driver or the Dongle itself.
Since 10.5 I’ve had odd problems with my elicenser; sometimes saying ‘no licence for xxx’ which can only be solved by force quitting and sometimes Cubase opens saying Cubase 10.5 Artist (I have 10.5 Pro) which can be remedied by closing and restarting. I’ve never had these kind of issues before 10.5, although to be fair I’m trying to9 run this on Catalina.
I don’t believe it is an really an hardware problem, because I got this problem 3 times and alway after an Cubase update and the including eLicenser software.
The update are Cubase 9, 10, 10.5 and it was on 3 different Mac Pros.
I once also had massive problems with the eLicenser and tried a lot of things to get it back working. At the end I solved the problem with buying a new dongle. Mine was a very old one, which was causing the problems. Since than no one issue again (knocking on wood).
was the same for me, software showing all fine, but nevertheless it was the hardware
“support are suggesting the physical eLicenser (dongle) is the issue, but in the eLicence Control program is showing that the dongle is 100% correct.”
Hi Spaceman, nice to see everything’s working out for you again.
wasn’t sure about the system requirements, so I did a search. Found several here in the forum running 10.5 on HS and even Sierra without a problem. Maybe you just try it again. You can install 10.5 besides 10.
I am having major issues with 10.5 as late as July 2021. No sound at all now for 4 days and occasionally flickering track and bus levels. OS High Sierra. Spooky. Any suggestions. I am downloading the older version 10.0.05 as I type. Anything else to be aware of?
I’m on a MBP, High Sierra 10.16.6 - Cubase 10.5.30.365
No real problems to report other than a lot more sluggish than my other volume; same computer running Yosemite and Cubase 8.
So, other than being much more of a resource hog I’m able to work.