5.1.1 update won't install on XP

[psvennevig]

@RazorsEdge

Thanks for responding EdDoll.

As for the previous two posts, our problem ( and wanting info from Steinberg so we can make an informed decision) seems to bothering you much more than us. We’re a commercial studio. Any down time costs us money from lost sessions and client good will. Unfortunately, too many times “a simple 15 minute” solution has not gone the way it should have (I remember us doing a Microsoft recommended update from SP2 to SP3 … result was BSOD and unable to reboot system … had to call in a tech & cancel sessions). I understand you’re trying to help. But one thing I hate about forums is when someone goes on a forum asking the company for advice so they can make an informed decision and then are given a hard time by other forum members because they don’t want to do it the way those forum members want. I respect your POV … please respect ours.

Of course I respect your POV.
But with your arguments you shouldn’t do the upgrade in a time critical project any way.
Still in the same arguments, there isn’t any difference risk wise to reinstall N5 from DVD compared to just applying the update. Windows Installer is running the circus in both scenarios, and both are as likely to fail as any.

However, I do agree that Steinberg shouldn’t put out updates that have problems installing.
If it is a problem, drop the Windows Installer and use another mean of installing.
In OSX it is a bliss, but the bad side is that the actual updates increase in size.

Pål

[RazorsEdge]

Hi Pal,

“But with your arguments you shouldn’t do the upgrade in a time critical project any way.”

Really? Been dealing with computers for many years. Already knew that. Each of our clients views their project as “time critical”. So there is no slow time. Again, you seem to disagree with our decision making. That’s fine. But it is our decision to make.

[Woodcrest_Studio]

I feel ya, Kevin.

I’m in the same boat where there really isn’t a good time to upgrade. I do, however open a few days for doing upgrades and testing to be certain things are at least tested for a little time before committing to service. Just remember to do an image of your drive before you upgrade, if you don’t have a recent one. That has saved my rear a few times.

Good luck with the upgrade.

[neilwilkes]

@RazorsEdge

Thanks to everyone for trying to help. I may not be a genius on computer, but every time I’ve uninstalled a program it has removed all folders and the directory for that program (which means I lose my N5 settings, prefs, etc. unless I spend extra time backing them up). But I still want to know (from a Steinberg rep) if I don’t update to 5.1.1 will it mess up future updates (I ask because in the 5.1.1 readme it points out updating from 5.1.0 as the way to do it … which isn’t working here).

Paul, I looked at the option you mentioned. I’m not sure how to use it. Could you explain the steps you used? Thanks.

You shouldn’t lose any custom settings.
They usually get left behind if they have been saved already.
I always make an XML save for each possible set of prefs - meters only, all prefs, workspaces etc.
Anything you make will (should) remain when you uninstall/reinstall as Pal suggests

[psvennevig]

The Nuendo (and Cubase) preferences folder isn’t touched at all when doing an uninstall.
No worries.

If you still worry! Do a copy of %appdata%\Nuendo 5\

P

[neilwilkes]

@psvennevig

The Nuendo (and Cubase) preferences folder isn’t touched at all when doing an uninstall.
No worries.

If you still worry! Do a copy of %appdata%\Nuendo 5\

P

That’s both what I thought - and also do on a regular basis

[CB1]

Hello,
I have the same problem. I am running XP with service pack 3 on an INTEL pc with dual quad core. Uninstalling Nuendo 5 and reinstalling from the CD did not solve the problem.What to do??

Thanks

[Fredo]

Please contact support.

http://www.steinberg.net/forum/viewtopic.php?f=76&t=27


Fredo

[CB1]

Hello Fredo,
I did contact the support, but all the advices and instructions did not solve my problem. I am running Windos XP SP 3. The previous updates could be installed without any problems. It seems to me, that the installer application is the problem with this update(5.1.1)
Hope this will be solved with at least the next update. Anyway, a comment on my suspicion would be very helpful.

Regards

Carsten