I’ve sent in two support tickets for this in the past week and and received no response.
My 8.5 license has disappeared from both eLicenser and the Products Registration page.
I also own 9.5 so I still have access to support although support has not responded.
Additionally, another of my team member has now had the same thing happen. (We bought these product at different times and circumstances.) It seems like this is either a decision or issue that is Steinberg-wide.
My team member does not have 9.5 nor can she take advantage of the the upgrade offer to 9.5 since Steinberg is not allowing her to access her registration or eLicenser license. So she cannot work.
Anybody home? Hello?