Dear Forum members,
I would like to ask you for the help with following issue.
I have lost my Cubase 5 installation disc which I need to install the 64-bit version. I bought the original software in a box from Florida 4 years ago, it consisted of 4 discs (I lost 2 of it) and a dongle. I have also successfully registered my licences on the dongle.
As I can prove legal possession of the licences by having them activated on the eLicencer, I do not see any issue with proving my right to use it and request for support. However, I contacted Steinberg team already two or three weeks ago to discuss with them how to help me handle the issue, I have received no feedback so far.
As you must agree there is no sense in buying new Cubase 5 licence just because of a silly thing such as a lost disc is. I have already found here similar cases having been successfully solved and as Steinberg provided the user with additional disc.
I would appreciate any feedback or any support to handle this issue as soon as possible as I am still one of Steinberg’s customers.
Thank you in advance.