A Serious Problem has occurred

Hi!

I have a client who has been using his Cubase fine about 2 weeks ago. Then when they tried to continue their project, was met with the “A serious problem has occurred” error. They’ve also tried to start a new session to no avail. Attached is their dump file, can someone please take a look and advise on how to proceed? Extra info that they have provided are as follows:

HP Z840
Win 7 Professional 64-bit OS
Intel® Xeon® CPU E5-2643 v3 @3.40GHz
32MB RAM
Cubase v1.7.0

Thank you very much!
Cubase 8.5.0.69 64bit 2016.7.26 11.44.zip (191 KB)