We see so many posts simply saying ‘my audio is not working’ or similar, and that’s it. I think it would be a good idea if people also stated basic details of platform, version and release, hardware and audio drivers and so. In Discourse you can add a sample topic template for people to use or at le…

Forum guidelines, like these? [image] Four simple guidelines to help us help you Dorico We are proud to say that the Dorico forum is friendly, supportive and constructive, and it’s our aim to keep it that way. Members of the Dorico development and support teams closely mo…

Quite so; and poor Daniel regularly reminds people of these guidelines by linking to them in his replies to various threads. “You can lead a horse to water…”

@Lillie_Harris No, they are this Discourse instance’s general guidelines. I mean another guideline page that is a ‘template’ or outline for submitting technical problems such as no audio, which is highly dependent on platform and hardware. I am not talking about polite behaviour or how to post a pro…

See also: [image] Frequently Asked Questions: new users start here Dorico Troubleshooting common problems Installation fails on Mac If you encounter an error during the installation of Dorico on Mac, then it is most likely because the Dorico installer was unable to upda…

@Lillie_Harris yes, but not really guidelines for reporting hardware interaction issues, but useful advice that users really ought to read first. We will continue to get the brief posts ‘my audio does not work’ with no further information forever, helpful though that page is. I’ll bet you a pizza. O…

A suggestion for issue reports

Dorico

Lillie_Harris December 30, 2022, 11:36am 2

Forum guidelines, like these?