About the new VST Instruments online survey.

[Pablo1980]

@Fabio Bartolini

Hello,

I can’t delve into financial stuff, not my duty and happy that way, sorry.
I’ll just say that like in every company, a different product made by a different team generate its own revenues and belongs to a different cost center.

About the communication, that can certainly be improved - I’ll be very straight and realistic.

Yes, I’ve been reading the ‘plea thread(s)’, everyone did. The people in charge replied there, but to address all of the points raised would take a few more people… It has been asked, for example, to be be updated and to communicate about bug fixing and such, sort of a confirmation that Steinberg works on that.
Of course Steinberg does, based on the Forum, mails, phone calls, beta testers, internal testing, QA.
To communicate what’s going on in detail against what is being discussed on the forum is, honestly, not possible. We’re talking about thousands of tasks which you cannot just reviewed reading the title.
Besides that, there is what can be communicated in a responsible manner. To promise a specific fix giving a timeframe is often difficult, as you never know what can happen - i.e. I’m telling you today the ‘silence on automated tracks’ and ‘flickering when using slice/pencil/line tools’ issues are fixed in 8.5.10 (real-world examples ), what if another task breaks it and I promised something not coming?

Rest assured there is a LOT in the works which goes unseen at the moment.

Thanks for the response Fabio, I would like to point out that even though the people in charge responded, they did with a survey that had anything to do with what we were asking. If steinberg is aware that comunication could be improved, why don’t ask the customers what sort of comunication they need…I think is the best approach possible. Then you can decide if it is doable or not.

are the fixes you mentioned coming to cubase 8.0? Or do we have to upgrade to 8.5?


I would like to point that what you are doing here IS comunication, and even if sometimes we can get answers we don’t necessarily like, I appreciate your feedback and responses!.

Thank you, and best wishes