Action needed. Blank page. What do I do now?

Dorico
1

Bought Dorico upgrade (from 3 to 5) Oct 19th.

Received email 22nd Oct -

Verify your pending license
In 7 day(s) your Dorico Pro 5 will stop working.
Start Verification Process

Today (25th Oct) sat down to do the verification process.

However, clicking on this link in the email goes to a blank page. So what do I do now?

Yes, wifi is working and I am successfully connected to the internet.

Thank you.

2

Have you tried directly using Steinberg Licence Manager?

Also what OS and browser (in case it’s relevant).

3

Thanks for the reply. I don’t know how to use the License manager. I don’t recall using it. How would I do that? Thanks

OS catalina. It doesn’t work on either chrome or safari. If no one has a solution perhaps someone could let me have the email to a helpdesk that can assist? Thanks

4

Don’t worry – the Dorico team are very frequent visitors here. I’m sure one of them will reply soon.

There should be an app called Steinberg Activation Manager. (not licence manager, sorry.)

Launch that: it will ask you to sign in, and it may try to connect to a website, so possibly the same problem; but it’s worth trying.

However, I’m not sure what ‘verification’ of a ‘pending’ licence. Is this an education one, or a crossgrade, that you need to provide proof of something?

5

Well I entered the access code into the download assistant. The activation manager has a tick next to ‘Activated’ but next to that it says Dorico Pro 5 ‘verification pending - expires on 2024-20-29’.