activation code problems

Good day!
Yesterday, i removed win XP from my computer and installed win 8, then i’ve been trying to install my Retrologue with my activation code from confirmation letter, but i was told that that code already used and installation just aborted
Does anyone know what to do with activation? how can i install retrologue now. thanks

Hi Svetlana,

Please PM me the original 32-character activation code you received for the Retrologue VSTi. The code begins with “0240-7C…”

same here. please help,my acount is new and I cant even send a PM