activation codes are not unique!! how can i solve this?

i bought zoom r24 few days ago, yesterday i downloaded cubase le ai element 8, bt when i was activating the message came and shows that the activation codes are not unique… pls i need help to solve this problem!!! how can i solve it?

Take a look at these knowledge base articles (especially the 1st one)…

https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/soft-elicenser-is-missing.html?tx_p77sbknowledgebase_pi1[o_system]=en%2Fsupport%2Fknowledgebase_new.html&tx_p77sbknowledgebase_pi1[productfamily]=en%2Fsupport%2Fknowledgebase_new.html&tx_p77sbknowledgebase_pi1[product]=398

https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/usb-elicensersteinberg-key-details-tips-and-troubleshooting/kb_back/2020.html

Regards :sunglasses: