Hi everybody. I have downloaded and installed Dorico 4. On launching, the activation manager tries to start up, but stays on a “loading, please wait…” endless loop. I have tried ‘Relaunch’ from the Dorico startup menu. The only other option is to quit loading Dorico.
It looks like the licensing system hasn’t been installed correctly - it is failing some integrity checks on startup. Possibly something went wrong during the download or installation. Could you try downloading the SAM installer from here and reinstalling?
Could you quit everything that uses SAM or the eLicenser (Dorico, Cubase, eLCC, SAM), wait 10 seconds (to allow background processes to exit), then delete /Library/Application Support/Steinberg/Activation Manager/Steinberg License Engine.app and try running the installer again?
I’m on a Mac, Kenneth, but I found out that my problems actually related to the Steinberg Activation Manager being installed in the wrong place, on another hard drive. I found that by doing a global file search of my system. I hope that is of some use to you.
I’m having a similar issue too. Dorico 4 was working beautifully but this week it has been unable to load. I’ve been through heaps of forums trying to solve it but I’m stuck. I’ve uninstalled all of the Steinberg components twice, and deleted the files in Application Support. Originally the error message was to do with the eLicenser however after reinstalling the Download Assistant, the Activation Manager doesn’t load. I’ve tried a standalone install of the SAM. Still no luck. Deleting/force quitting synsopos.app hasn’t fixed it. I have downloaded Dorico onto my work computer and it is fine so at least I can still use it, but would very much like to be back on my Mac. I’ve also logged a ticket with Yamaha Australia as they are our only distributor. Fingers crossed it gets resolved!
When you say that the Activation Manager doesn’t load, what exactly happens? Does it not run at all, or run but with a blank screen or some sort of error, or does it run fine but none of your applications use it? Would you be able to zip up the contents of ~/Library/Application Support/Steinberg/Activation Manager (where ~ means your user directory) and post them here? It’s also worth upgrading to SAM 1.2.10 if you haven’t already.