Activation Manager Not Accepting my Login

Dorico
1

Hi,

I am trying to activate a Dorico 6 installation on a second computer so that I can work in different locations. The Activation Manager opens the browser, but my login details are not recognised. On my first attempt, I was immediately informed that I had exceeded my login attempts and would have to wait hours. That was a few days ago. I tried again today and received a message saying there is no such account.

I have Dorico 6 running fine on my main computer and just updated to Version 6.1.10.6078 (Oct 8 2025), without issues.

I am running Windows 10 on both Rigs. Do you have any ideas how I can solve this?

I need to get this secondary rig up and running asap.

Kind regards, Tom

2

Two thoughts:

  1. Does Activation Manager open your main (old) computer?
  2. Are you using the correct credentials for your Steinberg account?
3

Hi Janus,

  1. Yes
  2. Yes but I have had an issue in the past where each time there was an update I had to rest my password. However, the last update had not issues and went smoothly to my surprise.

One thing that occurred to me is that the computer that I am trying to install on has a slightly older version of Windows 10. Could that be relevant? The last time I used this rig I had Dorico 4 on it. The machine still functions fine in all regards apart from the Authenticator issue.