Activation problems

Hello

I just bought a license for VST Live Pro, when installing it I did all the steps indicated but a screen indicates that the license was not found, I clicked on retry however it does not recognize it and neither does my Steinberg account The code is activated indicating that another user has used the code. Your urgent help please, I can’t find any other way to receive support
Thank you

Did you enter your activation code in Steinberg Download Assistent?

Thank you for your answer, I reviewed all the steps and I did not realize that I entered the code in a temporary account, I managed to activate it from there and I was able to solve the problem.
A thousand apologies for taking up your time on something insignificant.
I want to congratulate you for the attention you give to all the concerns and for the great potential that your program has.