AI 4 - no voucher to upgrade

Hi, I registered an old AI 4 license wanting to upgrade it to AI 9, but I don’t get the vouchers tab in MySteinberg.

Any reason for that? Is there something I can do to get the voucher?

The offer is valid until 1 1 2018:
https://helpcenter.steinberg.de/hc/en-us/articles/206072604-Cubase-AI-9-Cubase-LE-9-update-offer

Thanks.

See your 2nd post, please.