All instruments are not playing back

Hello-
I am a Finale user trying to switch to Dorico. I downloaded Elements trial version. I created a piece for Orff xylos and temple blocks. The Glock/SX/BX all play fine. The alto xylo only plays from second space A and above. The lower 5 notes do not sound. The temple blocks don’t play at all. I have not tried other unpitched yet. I’m guessing there is a setting I need to change? I have tried reinstalling HALion Sonic 7 again. I also get this message when starting new projects: “The current preset or project was created with a previous version of HALion Sonic If you modify the preset using new features of this trial version, a previous version might not be able to load it or the preset might sound different.”…not sure if this is related or not. I also tried online chat, which only sent me to this forum. If you could please advise. Thank you so much!