I get the error message “An essential component used by Dorico for playback has not been found” but all components were installed during installation. I installed them again but the same error message. What is the problem?
Welcome to the forum, @mats2. Please do Help > Create Diagnostic Report and attach the resulting zip file here.
Thank you.
Here is the .zip-file.
Dorico Diagnostics.zip (298.5 KB)
Hi @mats2 , you are missing the HALion Sonic plug-in. Please run the Steinberg Download Assistant and click on “Install again” for the second listed package.
Hi, did install that package but I get the same error.
Just a quick reply @mats2, please reboot then try again, then report back here so Ulf can advise you further if necessary. If it fails, perhaps another Diagnostics file?
Arco is right, please post a new diagnostic report . Thanks
I’m getting this error in Dorico 6.1. Screenshots and diagnostic report attached.
Dorico Diagnostics.zip (325.5 KB)
Same here!
Best wishes
Hi @tbabcock123 , it appears to be an access rights issue then.
Please open a Terminal and into there copy & paste the command:
ls -la /Library/Application\ Support/Steinberg/Content/VST\ Sound
The output please post here. Thanks
Hi @trumpetfish , are you also on Mac?
Yes Intel i7 MacOS 13.7.8
I’m also having the same issue on multiple Macs.
Hi @trumpetfish , since you are on Win, please see this thread instead.
@malycknm , pleas.e follow the same advice as I gave to user tbabcock above
I´m on Mac….
Last login: Wed Oct 1 12:57:21 on ttys000
chrisfis@localhost ~ % ls -la /Library/Application\ Support/Steinberg/Content/VST\ Sound
total 429744
drwxrwxr-x 81 root wheel 2592 1 Okt 12:31 .
drwxr-xr-x 8 root wheel 256 6 Nov 2024 ..
lrwxr-xr-x 1 root wheel 70 9 Jul 20:12 ADD_SMT_159_Jazz_Essentials_Presets.vstsound → /Volumes/CF7/Steinberglib/ADD_SMT_159_Jazz_Essentials_Presets.vstsound
lrwxr-xr-x 1 root wheel 70 9 Jul 20:12 ADD_SMT_160_Jazz_Essentials_Presets.vstsound → /Volumes/CF7/Steinberglib/ADD_SMT_160_Jazz_Essentials_Presets.vstsound
lrwxr-xr-x 1 root wheel 68 28 Aug 13:36 ADD_SMT_819_Amped_Elektra_Presets.vstsound → /Volumes/CF7/Steinberglib/ADD_SMT_819_Amped_Elektra_Presets.vstsound
lrwxr-xr-x 1 root wheel 60 28 Aug 13:37 ADD_SMT_824_Verve_Presets.vstsound → /Volumes/CF7/Steinberglib/ADD_SMT_824_Verve_Presets.vstsound
lrwxr-xr-x 1 root wheel 57 28 Aug 13:37 Drum_Loop_Expansion_01.vstsound → /Volumes/CF7/Steinberglib/Drum_Loop_Expansion_01.vstsound
lrwxr-xr-x 1 root wheel 67 28 Aug 13:36 FCP_SMT_001_LoopMash_Loop_Set_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_001_LoopMash_Loop_Set_01.vstsound
lrwxr-xr-x 1 root wheel 67 28 Aug 13:36 FCP_SMT_001_LoopMash_Loop_Set_02.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_001_LoopMash_Loop_Set_02.vstsound
-rw-rw-r–@ 1 root admin 209540497 13 Jan 2024 FCP_SMT_005_Reverence_ImpulseLibrary_01.vstsound
-rw-rw-r–@ 1 root admin 9651378 19 Mai 2011 FCP_SMT_005_Reverence_ImpulseLibrary_03.vstsound
-rw-rw-r-- 1 root admin 831476 9 Okt 2014 FCP_SMT_005_Reverence_ImpulseLibrary_04.vstsound
lrwxr-xr-x 1 root wheel 61 28 Aug 13:37 FCP_SMT_027_HSO_Presets_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_027_HSO_Presets_01.vstsound
lrwxr-xr-x 1 root wheel 80 28 Aug 13:37 FCP_SMT_076_HSSE_Artist_Instrument_Presets_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_076_HSSE_Artist_Instrument_Presets_01.vstsound
lrwxr-xr-x 1 root wheel 77 28 Aug 13:37 FCP_SMT_077_HSSE_Pro_Instrument_Presets_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_077_HSSE_Pro_Instrument_Presets_01.vstsound
lrwxr-xr-x 1 root wheel 65 28 Aug 13:37 FCP_SMT_078_HSSE_GM_Presets_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_078_HSSE_GM_Presets_01.vstsound
lrwxr-xr-x 1 root wheel 63 28 Aug 13:37 FCP_SMT_080_HSSE_Pro_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_080_HSSE_Pro_Presets.vstsound
lrwxr-xr-x 1 root wheel 66 28 Aug 13:37 FCP_SMT_082_HSSE_Artist_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_082_HSSE_Artist_Presets.vstsound
lrwxr-xr-x 1 root wheel 63 28 Aug 13:37 FCP_SMT_084_HSSE_S90_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_084_HSSE_S90_Presets.vstsound
lrwxr-xr-x 1 root wheel 78 28 Aug 13:37 FCP_SMT_086_HSSE_SR_OneSoundzSilver_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_086_HSSE_SR_OneSoundzSilver_Presets.vstsound
lrwxr-xr-x 1 root wheel 74 28 Aug 13:37 FCP_SMT_088_HSSE_VST_Expression_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_088_HSSE_VST_Expression_Presets.vstsound
lrwxr-xr-x 1 root wheel 74 28 Aug 13:37 FCP_SMT_089_HSSE_Basic_Synth_Presets_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_089_HSSE_Basic_Synth_Presets_01.vstsound
lrwxr-xr-x 1 root wheel 75 28 Aug 13:37 FCP_SMT_090_HSSE_Artist_Synth_Presets_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_090_HSSE_Artist_Synth_Presets_01.vstsound
lrwxr-xr-x 1 root wheel 72 28 Aug 13:37 FCP_SMT_091_HSSE_Pro_Synth_Presets_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_091_HSSE_Pro_Synth_Presets_01.vstsound
lrwxr-xr-x 1 root wheel 80 28 Aug 13:37 FCP_SMT_101_HSSE_Artist_Instrument_Presets_02.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_101_HSSE_Artist_Instrument_Presets_02.vstsound
lrwxr-xr-x 1 root wheel 65 28 Aug 13:36 FCP_SMT_112_Retrologue_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_112_Retrologue_Presets.vstsound
lrwxr-xr-x 1 root wheel 80 28 Aug 13:37 FCP_SMT_121_HSSE_Artist_Instrument_Presets_03.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_121_HSSE_Artist_Instrument_Presets_03.vstsound
lrwxr-xr-x 1 root wheel 87 25 Mai 2023 FCP_SMT_122_Groove_Agent_SE_AM_Drums.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_122_Groove_Agent_SE_AM_Drums.vstsound
lrwxr-xr-x 1 root wheel 78 25 Mai 2023 FCP_SMT_137_Groove_Agent_SE.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_137_Groove_Agent_SE.vstsound
lrwxr-xr-x 1 root wheel 59 28 Aug 13:39 FCP_SMT_138_Groove_Agent.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_138_Groove_Agent.vstsound
lrwxr-xr-x 1 root wheel 91 2 Nov 2023 FCP_SMT_139_HSSE_Artist_Synth_Presets_02.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_139_HSSE_Artist_Synth_Presets_02.vstsound
lrwxr-xr-x 1 root wheel 69 28 Aug 13:38 FCP_SMT_140_EDM_Toolbox_MIDI_Loops.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_140_EDM_Toolbox_MIDI_Loops.vstsound
lrwxr-xr-x 1 root wheel 57 28 Aug 13:39 FCP_SMT_144_GA_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_144_GA_Presets.vstsound
lrwxr-xr-x 1 root wheel 87 25 Mai 2023 FCP_SMT_152_GASE_Acoustic_Studio_Kit.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_152_GASE_Acoustic_Studio_Kit.vstsound
lrwxr-xr-x 1 root wheel 90 25 Mai 2023 FCP_SMT_153_GASE_Rock_Pop_Toolbox_Drums.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_153_GASE_Rock_Pop_Toolbox_Drums.vstsound
lrwxr-xr-x 1 root wheel 66 28 Aug 13:36 FCP_SMT_154_Rock_Pop_Toolbox_01.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_154_Rock_Pop_Toolbox_01.vstsound
lrwxr-xr-x 1 root wheel 66 28 Aug 13:36 FCP_SMT_157_Rock_Pop_Toolbox_02.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_157_Rock_Pop_Toolbox_02.vstsound
lrwxr-xr-x 1 root wheel 59 28 Aug 13:36 FCP_SMT_209_Caleidoscope.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_209_Caleidoscope.vstsound
lrwxr-xr-x 1 root wheel 70 28 Aug 13:37 FCP_SMT_210_Vintage_Verb_Collection.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_210_Vintage_Verb_Collection.vstsound
lrwxr-xr-x 1 root wheel 81 13 Aug 2024 FCP_SMT_214_Production_Grooves.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_214_Production_Grooves.vstsound
lrwxr-xr-x 1 root wheel 86 13 Aug 2024 FCP_SMT_215_Production_Grooves_Kits.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_215_Production_Grooves_Kits.vstsound
lrwxr-xr-x 1 root wheel 64 28 Aug 13:39 FCP_SMT_232_HSSE_Flux_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_232_HSSE_Flux_Presets.vstsound
lrwxr-xr-x 1 root wheel 60 28 Aug 13:37 FCP_SMT_244_Analog_Techno.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_244_Analog_Techno.vstsound
lrwxr-xr-x 1 root wheel 58 28 Aug 13:39 FCP_SMT_245_Blockbuster.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_245_Blockbuster.vstsound
lrwxr-xr-x 1 root wheel 60 28 Aug 13:39 FCP_SMT_246_Hip_Hop_Vault.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_246_Hip_Hop_Vault.vstsound
lrwxr-xr-x 1 root wheel 59 28 Aug 13:38 FCP_SMT_247_Raw_Ambience.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_247_Raw_Ambience.vstsound
lrwxr-xr-x 1 root wheel 60 28 Aug 13:39 FCP_SMT_248_Soul_Assembly.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_248_Soul_Assembly.vstsound
lrwxr-xr-x 1 root wheel 60 28 Aug 13:37 FCP_SMT_249_Mystic_Spaces.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_249_Mystic_Spaces.vstsound
lrwxr-xr-x 1 root wheel 65 28 Aug 13:38 FCP_SMT_772_GA_The_Kit_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_772_GA_The_Kit_Presets.vstsound
lrwxr-xr-x 1 root wheel 86 25 Mai 2023 FCP_SMT_775_GASE_The_Kit_SE_Presets.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_775_GASE_The_Kit_SE_Presets.vstsound
lrwxr-xr-x 1 root wheel 68 28 Aug 13:38 FCP_SMT_777_MPE_Sounds_Retrologue.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_777_MPE_Sounds_Retrologue.vstsound
lrwxr-xr-x 1 root wheel 65 28 Aug 13:37 FCP_SMT_778_MPE_Sounds_Padshop.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_778_MPE_Sounds_Padshop.vstsound
lrwxr-xr-x 1 root wheel 79 25 Mai 2023 FCP_SMT_779_GASE_Laser_Beams.vstsound → /Users/chrisfis/Documents/steinbergsounds/FCP_SMT_779_GASE_Laser_Beams.vstsound
lrwxr-xr-x 1 root wheel 59 28 Aug 13:39 FCP_SMT_781_GA_Raw_Power.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_781_GA_Raw_Power.vstsound
lrwxr-xr-x 1 root wheel 62 28 Aug 13:40 FCP_SMT_788_Padshop_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_788_Padshop_Presets.vstsound
lrwxr-xr-x 1 root wheel 63 28 Aug 13:36 FCP_SMT_790_Padshop2_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_790_Padshop2_Presets.vstsound
lrwxr-xr-x 1 root wheel 66 28 Aug 13:36 FCP_SMT_796_Retrologue2_Presets.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_796_Retrologue2_Presets.vstsound
lrwxr-xr-x 1 root wheel 52 28 Aug 13:36 FCP_SMT_809_Bloom.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_809_Bloom.vstsound
lrwxr-xr-x 1 root wheel 68 28 Aug 13:36 FCP_SMT_810_Dancefloor_Tech_House.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_810_Dancefloor_Tech_House.vstsound
lrwxr-xr-x 1 root wheel 58 28 Aug 13:36 FCP_SMT_811_Hard_Knocks.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_811_Hard_Knocks.vstsound
lrwxr-xr-x 1 root wheel 58 28 Aug 13:38 FCP_SMT_812_LoFi_Dreams.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_812_LoFi_Dreams.vstsound
lrwxr-xr-x 1 root wheel 67 28 Aug 13:36 FCP_SMT_813_Night_Call_Synthwave.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_813_Night_Call_Synthwave.vstsound
lrwxr-xr-x 1 root wheel 51 28 Aug 13:39 FCP_SMT_814_Noir.vstsound → /Volumes/CF7/Steinberglib/FCP_SMT_814_Noir.vstsound
lrwxr-xr-x 1 root wheel 70 28 Mai 2024 Groove_Agent_ONE_01.vstsound → /Users/chrisfis/Documents/steinbergsounds/Groove_Agent_ONE_01.vstsound
lrwxr-xr-x 1 root wheel 70 28 Mai 2024 Groove_Agent_ONE_02.vstsound → /Users/chrisfis/Documents/steinbergsounds/Groove_Agent_ONE_02.vstsound
lrwxr-xr-x 1 root wheel 70 28 Mai 2024 Groove_Agent_ONE_03.vstsound → /Users/chrisfis/Documents/steinbergsounds/Groove_Agent_ONE_03.vstsound
lrwxr-xr-x 1 root wheel 69 28 Aug 13:36 SMT_011_Marching_Percussion_Basics.vstsound → /Volumes/CF7/Steinberglib/SMT_011_Marching_Percussion_Basics.vstsound
lrwxr-xr-x 1 root wheel 65 1 Okt 12:31 SMT_021_Etude_Elements_Presets.vstsound → /Volumes/CF7/Steinberglib/SMT_021_Etude_Elements_Presets.vstsound
lrwxr-xr-x 1 root wheel 61 28 Aug 13:36 SMT_028_Scoring_Percussion.vstsound → /Volumes/CF7/Steinberglib/SMT_028_Scoring_Percussion.vstsound
lrwxr-xr-x 1 root wheel 73 28 Aug 13:36 SMT_029_Scoring_Percussion_Instruments.vstsound → /Volumes/CF7/Steinberglib/SMT_029_Scoring_Percussion_Instruments.vstsound
lrwxr-xr-x 1 root wheel 65 28 Aug 13:39 SMT_037_Iconica_Sketch_Presets.vstsound → /Volumes/CF7/Steinberglib/SMT_037_Iconica_Sketch_Presets.vstsound
lrwxr-xr-x 1 root wheel 61 28 Aug 13:37 SMT_049_Soulful_RnB_Vocals.vstsound → /Volumes/CF7/Steinberglib/SMT_049_Soulful_RnB_Vocals.vstsound
lrwxr-xr-x 1 root wheel 82 16 Jul 2024 SMT_055_X-Stream_Presets.vstsound → /Users/chrisfis/Downloads/Steinberg/OSX/X-Stream/SMT_055_X-Stream_Presets.vstsound
lrwxr-xr-x 1 root wheel 63 28 Aug 13:39 SMT_058_Drum_Machine_Presets.vstsound → /Volumes/CF7/Steinberglib/SMT_058_Drum_Machine_Presets.vstsound
lrwxr-xr-x 1 root wheel 51 30 Aug 10:55 SequelContent000.vstsound → /Volumes/CF7/Steinberglib/SequelContent000.vstsound
drwxr-xr-x 3 root wheel 96 28 Aug 13:39 VST Sound - Audio Jade
drwxr-xr-x 4 root wheel 128 28 Aug 13:40 VST Sound - Cinematique Instruments
drwxr-xr-x 3 root wheel 96 25 Mai 2023 VST Sound - Keda Music
drwxr-xr-x 3 root wheel 96 28 Aug 13:39 VST Sound - SampleTekk
drwxr-xr-x 4 root wheel 128 28 Aug 13:37 VST Sound - Soundiron
drwxrwxr-x 92 root wheel 2944 9 Jul 20:12 VST Sound Updates
chrisfis@localhost ~ %
Hi @trumpetfish , sorry, of course you are right…
In your output see the line
lrwxr-xr-x 1 root wheel 65 1 Okt 12:31 SMT_021_Etude_Elements_Presets.vstsound → /Volumes/CF7/Steinberglib/SMT_021_Etude_Elements_Presets.vstsound
So there is a symbolic link to another volume, namely to the file Volumes/CF7/Steinberglib/SMT_021_Etude_Elements_Presets.vstsound
Please do
ls -la /Volumes/CF7/Steinberglib/SMT_021_Etude_Elements_Presets.vstsound
What does that show?
Last login: Wed Oct 1 13:18:03 on ttys000
chrisfis@localhost ~ % ls -la /Volumes/CF7/Steinberglib/SMT_021_Etude_Elements_Presets.vstsound
-rw-rw-r-- 1 chrisfis staff 37585437 1 Okt 12:26 /Volumes/CF7/Steinberglib/SMT_021_Etude_Elements_Presets.vstsound
chrisfis@localhost ~ %
@trumpetfish , looks actually fine.
But how about if you run Steinberg Activation Manager and do a manual license refresh (shift-click on the refresh button).
Does that work?