To whom it may concern,
We now have an official Steinberg statement about the first N8 update/bug fix happening in the first week of November. Assuming the date holds, it’s going to take 5 months to release a fix for several very obvious bugs that should not have been present in any final software release. It’s very difficult to imagine no one at SB knew about the significant instability of DOP, the no-longer-functioning offline process options (as of N8) in the Process Menu and other issues, but I guess it was time to collect some more money from the faithful, regardless of the state of the product.
Seriously, I am not happy that SB released an unfinished major revision of their flagship software and are then waiting almost half a year to correct glaring issues. I’ve been on Nuendo since N2 and for me, this is the most bothered I’ve ever been as a Nuendo user. It’s the principle of the thing more than the specific issues for me. Given the VCA debacle in N7 with a highly advertised and touted feature being a bug fest for a year, this has now become the new way to do business and we users are effectively funding the completion of the software with our upgrade payments. Kind of a “stealth” subscription model, yes?
With other developers, this would be called “Early Access” and come at a reduced price since they would be up front that some of the advertised software features are still in development and not yet stable. That would be full disclosure of the terms of purchase. Tell me I’m wrong about that analogy if you disagree, because I think it’s pretty darn accurate.
Soooo…Steinberg. This is not the way to release the most expensive product you sell to your most professional user group. Unless you are planning to End-Of-Life Nuendo in the near future, you are definitely doing yourselves, and your user base, more harm than good. I believe the percentage of users who have paid for N8 but are still using N7 because of these issues is significant, and that is a powerful (negative) metric of the state of N8 at it’s release.Trust and confidence are being diminished by these last 2 major releases.
Please keep in mind that if you look over my posts you will see that I am most often positive in my posting here. But releasing software before it fulfills the promises in your advertisements and promos and then waiting almost half a year to address major issues is just not OK.
I appreciate Steinberg’s software and the work it has enabled me to do. I would like to remain a loyal customer. Please help me (and I suspect others, as well) to continue to trust you with our needs. It’s good for everyone involved.
Thanks for reading.