So I upgraded from Windows 7 to Windows 10, and somewhere in the process things went haywire. When I tried to open Cubase, I wasn’t able to…inadvertently, I managed to report that the USB eLicenser was broken (which it isn’t) & it is now deactivated. Under eLicensers on MySteinberg it says: “Broken eLicenser”.
To keep things simple, where do I go from here?
I purchased the upgrade to 8.5 and have the activation code, but it won’t let me upgrade. Under “My Products” it reads “Broken eLicenser”. And under the downloads section, I don’t see Cubase 8 at all. To make matters worse, the MP3 Encoder section is reading like I’m just running a demo of Cubase. Here’s a screenshot: https://1drv.ms/i/s!AoWBcHkfksvNgwozwDP5oYGIKiwD
Any help is appreciated.