Hi,
Been awaiting a 1st response to a support ticket for 6 days. Anyone have any suggestions before I freak out with frustration?
Rob
Hi,
Been awaiting a 1st response to a support ticket for 6 days. Anyone have any suggestions before I freak out with frustration?
Rob
Good luck, is all I can say. Steinberg support is as its worst point ever in my experience with them. If youâre in a place where they have phone support, I would try that â otherwise donât bother, in my experience. And yes: It is sh** to experience that, makes me not respect them as a company.
Have you tried asking for help here on the forum? Who knows⌠a user might be able to help.
Regards.
Hi
Thank you, Yes I have, well at least to part of my ticket query. It started with a forum post, asking about missing content. I received a reply and a link, from Martin Jirsak, with the missing stuff, then actually found all the missing content in the Additional Content folder, attempted to install all of it and then even download the full installer, all 21GB + of it (which takes an age) and re-istalled cubase from scratch, but Iâm still getting the âmissingâŚâ error when I load the project. Another problem arose therafter, with audio not playing on a track unless solo defeat was enabled, and a third problem which while I could at first create Side-Chain ducking using a compressor, subsequent attempts to do so failed agin and agian, despite the same routing methodology being used. What I will do is ut and paste my support ticket text and submit it as a new thread and see what pops up, but what is vastly annoying is that Steinberg initially emailed a âticket receivedâ notification, then it went quiet, and that was a week ago. Isent full descriptive informatio and 3 screen shots. I thought at least I would get something back.
Rob
Yes I feel your pain, years ago Steinberg had a great system for help, but now they seem to abdicate their support to the local distributor, and that is a waste of time as they really dont know much beyond the basics. They also seem to rely on these boards hoping other users will do Steinbergs support for free.
It is really frustrating
but whatâs the question?
+1! We always seem to do steinbergâs work so they wonât have to hire capable people at their help desk?
[/quote]but whatâs the question?
[/quote]
Iâve posted the question; all 4 of them, in fact under the heading âVCA Faders, Side-chaning, IR Missing, No Audio-solo defeatâ in the âIssuesâ threads.
Rob
Iâm waiting for 10 daysâŚnobody from support answered meâŚ
This is really disappointing and Iâm almost going to swicth my DAW for another one.
I am really upset.
Studio One (Presonus) has absolutely amazing support IMO, sucks to see Steinberg is so sh*t at it.
Agree! Some of countries canât accept the support ticket. Itâs crazy honestly⌠I got an Ableton as well and their support much much better⌠bas news of course. But maybe Steinberg will do something with that problem? Itâs not normal situation I thinkâŚ
Whatâs the problem? Have you posted here for some help already?
Waiting 18 days now for help getting Cubase 12 to open successfully. Thoroughly unimpressed with Steinberg having owned Cubase since v6.5
Youâll probably have to wait at least 10 days before receiving an answer. Then when youâll answer back, you will again have to wait maybe a few days.
That said, they seem to answer faster when youâre a âregularâ. I have reported dozens of bugs and the more I reported the faster they answered. Maybe they started to feel concerned as I was reporting more than 30 major bugs over two or three weeks ? I wouldnât be surprised lol.
This topic is from 3 years ago. If any of you is having issues or have feedback to share, I would recommend starting a new topic.
Do keep in mind that itâs currently holiday season. Support should be speeding up again soon.
Hi @AndrewMcPherson - Iâm sorry about the delay in replying, the support team are working as hard as they can to bring the wait time down. As someone else mentioned, itâs holiday season at the moment and unusually busy for this time of year.
In the meantime, Iâve found your ticket and released your Nuendo 12 activations. Let me know if thereâs anything else I can help with.