I’m having trouble activating an upgrade to cubase 9 artist.
I bought the UR22mkII and installed Cubase AI 9.5, when i try to activate the cubase 9 artist upgrade in the elicenser control centre, i get an error message: ‘Currently there is no license available which can be upgraded by your upgrade license. Please connect an USB-eLicenser, which holds an appropriate upgradable license, to your computer’
I think the upgrade only supports Cubase AI upto version 9, not 9.5.
I have raised a support request but it’s still open, and searching the forums it looks like it could remain open for a while.
In the meantime I can’t use my shiny new software!.
Has anyone any ideas?
Thanks in advance