Audio device issues when opening file from different device (and noteperformer)

Dorico
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1

Hey Everyone,

I hope someone can help prevent my Dorico from crashing every time i try to get sound from a file that my friend made on his laptop.

We both use an up to date macbook, with up to date Dorico.
However, he uses Noteperformer. And i don’t.
When i open his file, i first get a message that noteperformer is absent. Nothing weird there.
But when i go to playback template to change to halion the program becomes unresponsive with the colored circle as a mouse and a red triangle in the bottom-right corner saying the audio device is unresponsive.

So i also tried just going directly to audio devices and try to change something there, (i can use the internal soundcard or a external soundcard from midas) but this yields the same result.

Did anyone come across this same issue and/or have a solution?

2

Hi @dirk.bosman , welcome to the forum.

First, please open Dorico and do from the menu Help > Create Diagnostic Report and send me the corresponding zip file.

Additionally, if you send me the Dorico project file, I think I will be able to fix it.

Send both to u dot stoermer at steinberg dot de
Thanks

3

Hey Ulf,

Thank you so much! Also for the very quick response.
I’ve just sent you the files. Let’s hope it was just something stupid i did on my end.

Thanks again

4

Hi @dirk.bosman ,

thanks for the data. Actually, you still have NotePerformer installed, at least partially, because in the logs I can see that NotePerformer is detected by Dorico, but then when it tries to load it, it crashes Dorico’s audio engine and then Dorico hangs indefinitely.

So I recommend that you first have a look and make sure that really everything from NotePerformer is uninstalled. Probably even first install it one more time and then uninstall yet again. This is in order that the uninstaller really cleans up everything and not leaves things behind.

Please do and let me know how it goes afterward.

1 Like
5

It worked! thank you so much

well it sort of worked.. i couldn’t find any leftover noteperformer files so i installer the trial again. and everything worked as bees in a honeycomb!
except when i uninstalled noteperformer with their own uninstaller i got back to the same results as before….

I’m going to scout the internet how i might better find leftover files. in the meantime i’ll just use the noteperformer trial. Very happy with this solution. Thanks again

6

@dirk.bosman , have you also looked in the VST2 folder for left overs? The interesting point with NotePerformer is, that the VST3 version of it is only a wrapper and when it gets loaded immediately also the VST2 version gets loaded as well, which in fact does all the sound generating work.

7

Hi! I’m Dirk’s friend-who-uses-NP. Would it help if I disable NP in the files I send to Dirk?

8

No, Dorico should (or even shall) be able to cope with such situation.