Audio device issues when opening file from different device (and noteperformer)

Hey Everyone,

I hope someone can help prevent my Dorico from crashing every time i try to get sound from a file that my friend made on his laptop.

We both use an up to date macbook, with up to date Dorico.
However, he uses Noteperformer. And i don’t.
When i open his file, i first get a message that noteperformer is absent. Nothing weird there.
But when i go to playback template to change to halion the program becomes unresponsive with the colored circle as a mouse and a red triangle in the bottom-right corner saying the audio device is unresponsive.

So i also tried just going directly to audio devices and try to change something there, (i can use the internal soundcard or a external soundcard from midas) but this yields the same result.

Did anyone come across this same issue and/or have a solution?

Hi @dirk.bosman , welcome to the forum.

First, please open Dorico and do from the menu Help > Create Diagnostic Report and send me the corresponding zip file.

Additionally, if you send me the Dorico project file, I think I will be able to fix it.

Send both to u dot stoermer at steinberg dot de
Thanks