Audio driver output problem

Good afternoon,

I’m experiencing technical issues with the Cubase 11 Pro software I purchased. I switched to a new computer that had Cubase 12 installed, but currently, I’m back to working with Cubase 11 and I’m not receiving any sound. I tried troubleshooting through the Control Room, but something is still not working correctly.

Additionally, a window popped up indicating there is another issue with Halion Sonic, and even after restarting the software, I still don’t get any sound from the audio interface. In the Output Connection, it recognizes the audio interface but does not load it. I would appreciate your urgent assistance with this matter. Thank you in advance and have a good day.

Do you know any email that I can contact with?

Win/Mac?
Which audio hardware?

I am using Windows and a Focusrite 2i2 (3rd Gen) audio interface.