Audio Dropouts.... HELP!!!

To read all of this make me so angry and disappointed at Steinberg.

This is clearly an Software issue from like version 8 and up. First of all I will tell you my story in short.

I’ve used cubase for about 10 years. From version 4 and up I’ve used their software without any issues what so ever. But from version 8 that drastically changed and everything became an nightmare. I have experienced everything from enormously crappy setup, to the need of performing windows register hacks to EVEN BE ABLE TO INSTALL the software in the first place because of the totally worthless GUI that seems to be developed in Cubase 8. The developers and the company should be ashamed for this GUI.

Now with my “sound dropout” issues. I have an powerful PC, i7 3.8ghz, 16gb RAM, Geforce GTX 750ti and a presonus firestudio project sound card. I’ve been able to run Cubase 5, 5.5 and 7.5 on this setup without ANY dropouts EVER. I’m using Propellerheads Reason for other music making and loading it with about 32-48 tracks without ANY issues what so ever. But from the Cubase version 8 I experience audio drop outs ALL THE TIME. This is totally worthless and if not a company as steinberg can take their customers and users seriously and FIX THIS ISSUE without complaining on all other reasons (windows versions, audio drivers, graphic drivers, storage drivers), I’ve heard it all. Then it’s time to LEAVE STEINBERG CUBASE and go for something that works. Cubase 8 is honestly a real crap product and I cant wait to go back go cubase 6 or just skip this totally and leave for Logic or likewise.

Im so so so angry after paid an expensive bill for a “state of the art” music software and cant even record 2 simple lines of guitar before it brake down all the time and I get audio drop outs. Don’t tell me that Im configuring the sound wrong, as stated above I’ve used their products for years without any issues and recorded 32 tracks with VST effects and recorded guitars, drums, bass and such without any issue.

I’m so done with this crap, it kills all motivation and inspiration!

I feel my issue is still around DWM the Destop Window Manager. I have the Task Manager open so I can see what’s going on in the processes
and noticed that every time a get a small audio drop this service seems to be peaking.
I had this issue in the past with Windows 7 and was able to disable the service but Cubase 8+ requires it all the time now.

I’ve suffered from this - it was overloading my ASIO in XP / cubase 5, so I upgraded to Win10 & Cubase 10, and the same projects gave the same problems. In the end it was down to a single plugin - Izotope Ozone 5. I turned it off and all the dropouts ceased completely :raised_hands:t6:

I just had a similar problem and Ozone was the culprit as well. For some reason it wasn’t showing as being authorized on iLok after installing Windows 10 Pro and a new hard drive. However, after re-authorizing Ozone, everything appears to be working fine. I wish I found this thread about 4 hours ago… would have saved me some frustration!

Been a while since I posted here but just to say a resolved the issue. It was something to do with the legacy card setting on the Firewire not being turned on in the device manager.
Microsoft Firewire 1394 Legacy Driver Installer will be needed.


I have the same problem. New SSD disk, new win 10 last update. And starts dropouts. In previos instalation on normal HDD and win 10 1607 works everithing perfect.


I had an installation of Cubase 7.5 on HDD with win 1 1607 distribution. Everything works fine. Cubase work without dropouts, everythnig was working perfekct with settings 128 sample rate (in tascam audio preferencies).

Now i bought a new SSDisk ADATA Ultimate SU800 SSD 256GB. Win 10 made update by yourserf on version 20H2 built 19042.804. And sound is dropping out. When you change a sample rate on audio interface on 2048, is still dropping. Thats very bad, and cubase its no ready to use.