Dear all, we are facing with audio dropsout with Cubase (10.5) and this laptop:
Workstation Mobile DELL 7670
Processor: Intel Core i9-12950HX (16 Core, 30 MB Cache, 24 Threads, up to 5.00 GHz)
Disc: M.2 2280 1 TB PCIe NVMe Class 35 Solid State Drive
Memory: 32GB , 1 X 32GB NECC, 4800MHz DDR5 CAMM
Display: 16” OLED UHD (3840x2400) Touch
Video: NVIDIA RTX A4500
Power supply: 240 W SFF Power Adapter
We ran LatencyMon and following you could find the log.
Could you help us to address the resolution of this problem?
Thank you in advance,
Andrea
** LOG **
CONCLUSION
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:25:50 (h:mm:ss) on all processors.
SYSTEM INFORMATION
Computer name: WPWS18878994
OS version: Windows 10, 10.0, version 2009, build: 19045 (x64)
Hardware: Precision 7670, Dell Inc.
BIOS: 1.20.1
CPU: GenuineIntel 12th Gen Intel(R) Core™ i9-12950HX
Logical processors: 24
Processor groups: 1
Processor group size: 24
RAM: 32452 MB total
CPU SPEED
Reported CPU speed (WMI): 230 MHz
Reported CPU speed (registry): 2496 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
MEASURED INTERRUPT TO USER PROCESS LATENCIES
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 2950,50
Average measured interrupt to process latency (µs): 17,104702
Highest measured interrupt to DPC latency (µs): 1360,40
Average measured interrupt to DPC latency (µs): 3,466503
REPORTED ISRs
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 2997,693910
Driver with highest ISR routine execution time: Wdf01000.sys - Runtime framework driver modalità kernel, Microsoft Corporation
Highest reported total ISR routine time (%): 0,003082
Driver with highest ISR total time: Wdf01000.sys - Runtime framework driver modalità kernel, Microsoft Corporation
Total time spent in ISRs (%) 0,004150
ISR count (execution time <250 µs): 1019560
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 159
ISR count (execution time 1000-2000 µs): 2
ISR count (execution time 2000-4000 µs): 1
ISR count (execution time >=4000 µs): 0
REPORTED DPCs
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 5435,257212
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 538.27 , NVIDIA Corporation
Highest reported total DPC routine time (%): 0,073404
Driver with highest DPC total execution time: Wdf01000.sys - Runtime framework driver modalità kernel, Microsoft Corporation
Total time spent in DPCs (%) 0,161869
DPC count (execution time <250 µs): 1817855
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 21384
DPC count (execution time 1000-2000 µs): 11792
DPC count (execution time 2000-4000 µs): 416
DPC count (execution time >=4000 µs): 7
REPORTED HARD PAGEFAULTS
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: svchost.exe
Total number of hard pagefaults 1390
Hard pagefault count of hardest hit process: 366
Number of processes hit: 33
PER CPU DATA
CPU 0 Interrupt cycle time (s): 64,200904
CPU 0 ISR highest execution time (µs): 1286,035657
CPU 0 ISR total execution time (s): 0,397439
CPU 0 ISR count: 2952
CPU 0 DPC highest execution time (µs): 1463,526843
CPU 0 DPC total execution time (s): 1,292080
CPU 0 DPC count: 146801
CPU 1 Interrupt cycle time (s): 58,889745
CPU 1 ISR highest execution time (µs): 0,0
CPU 1 ISR total execution time (s): 0,0
CPU 1 ISR count: 0
CPU 1 DPC highest execution time (µs): 4,143830
CPU 1 DPC total execution time (s): 0,000008
CPU 1 DPC count: 6
CPU 2 Interrupt cycle time (s): 43,485495
CPU 2 ISR highest execution time (µs): 0,0
CPU 2 ISR total execution time (s): 0,0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 331,034856
CPU 2 DPC total execution time (s): 0,019672
CPU 2 DPC count: 2787
CPU 3 Interrupt cycle time (s): 43,350927
CPU 3 ISR highest execution time (µs): 0,0
CPU 3 ISR total execution time (s): 0,0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 12,610577
CPU 3 DPC total execution time (s): 0,000016
CPU 3 DPC count: 2
CPU 4 Interrupt cycle time (s): 155,633858
CPU 4 ISR highest execution time (µs): 2997,693910
CPU 4 ISR total execution time (s): 0,924733
CPU 4 ISR count: 1003019
CPU 4 DPC highest execution time (µs): 3100,636218
CPU 4 DPC total execution time (s): 30,178010
CPU 4 DPC count: 1234504
CPU 5 Interrupt cycle time (s): 95,033683
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 9,750801
CPU 5 DPC total execution time (s): 0,000010
CPU 5 DPC count: 1
CPU 6 Interrupt cycle time (s): 31,160991
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 241,396635
CPU 6 DPC total execution time (s): 0,014229
CPU 6 DPC count: 1906
CPU 7 Interrupt cycle time (s): 30,064663
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 0,0
CPU 7 DPC total execution time (s): 0,0
CPU 7 DPC count: 0
CPU 8 Interrupt cycle time (s): 216,807499
CPU 8 ISR highest execution time (µs): 225,597356
CPU 8 ISR total execution time (s): 0,01660
CPU 8 ISR count: 1589
CPU 8 DPC highest execution time (µs): 5435,257212
CPU 8 DPC total execution time (s): 27,523635
CPU 8 DPC count: 351969
CPU 9 Interrupt cycle time (s): 89,031362
CPU 9 ISR highest execution time (µs): 0,0
CPU 9 ISR total execution time (s): 0,0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 2,963141
CPU 9 DPC total execution time (s): 0,000019
CPU 9 DPC count: 13
CPU 10 Interrupt cycle time (s): 66,351763
CPU 10 ISR highest execution time (µs): 0,0
CPU 10 ISR total execution time (s): 0,0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 666,550881
CPU 10 DPC total execution time (s): 1,169040
CPU 10 DPC count: 108988
CPU 11 Interrupt cycle time (s): 93,753528
CPU 11 ISR highest execution time (µs): 0,0
CPU 11 ISR total execution time (s): 0,0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 229,667067
CPU 11 DPC total execution time (s): 0,001518
CPU 11 DPC count: 126
CPU 12 Interrupt cycle time (s): 28,775528
CPU 12 ISR highest execution time (µs): 211,328926
CPU 12 ISR total execution time (s): 0,205332
CPU 12 ISR count: 12162
CPU 12 DPC highest execution time (µs): 320,887019
CPU 12 DPC total execution time (s): 0,007041
CPU 12 DPC count: 2348
CPU 13 Interrupt cycle time (s): 27,227473
CPU 13 ISR highest execution time (µs): 0,0
CPU 13 ISR total execution time (s): 0,0
CPU 13 ISR count: 0
CPU 13 DPC highest execution time (µs): 14,086538
CPU 13 DPC total execution time (s): 0,000030
CPU 13 DPC count: 3
CPU 14 Interrupt cycle time (s): 23,685352
CPU 14 ISR highest execution time (µs): 0,0
CPU 14 ISR total execution time (s): 0,0
CPU 14 ISR count: 0
CPU 14 DPC highest execution time (µs): 145,415064
CPU 14 DPC total execution time (s): 0,001347
CPU 14 DPC count: 243
CPU 15 Interrupt cycle time (s): 23,044553
CPU 15 ISR highest execution time (µs): 0,0
CPU 15 ISR total execution time (s): 0,0
CPU 15 ISR count: 0
CPU 15 DPC highest execution time (µs): 0,893429
CPU 15 DPC total execution time (s): 0,000001
CPU 15 DPC count: 1
CPU 16 Interrupt cycle time (s): 29,619153
CPU 16 ISR highest execution time (µs): 0,0
CPU 16 ISR total execution time (s): 0,0
CPU 16 ISR count: 0
CPU 16 DPC highest execution time (µs): 177,376202
CPU 16 DPC total execution time (s): 0,006175
CPU 16 DPC count: 850
CPU 17 Interrupt cycle time (s): 22,431626
CPU 17 ISR highest execution time (µs): 0,0
CPU 17 ISR total execution time (s): 0,0
CPU 17 ISR count: 0
CPU 17 DPC highest execution time (µs): 163,233173
CPU 17 DPC total execution time (s): 0,003762
CPU 17 DPC count: 622
CPU 18 Interrupt cycle time (s): 16,311116
CPU 18 ISR highest execution time (µs): 0,0
CPU 18 ISR total execution time (s): 0,0
CPU 18 ISR count: 0
CPU 18 DPC highest execution time (µs): 639,827324
CPU 18 DPC total execution time (s): 0,002717
CPU 18 DPC count: 220
CPU 19 Interrupt cycle time (s): 13,620003
CPU 19 ISR highest execution time (µs): 0,0
CPU 19 ISR total execution time (s): 0,0
CPU 19 ISR count: 0
CPU 19 DPC highest execution time (µs): 58,231571
CPU 19 DPC total execution time (s): 0,000352
CPU 19 DPC count: 34
CPU 20 Interrupt cycle time (s): 6,680278
CPU 20 ISR highest execution time (µs): 0,0
CPU 20 ISR total execution time (s): 0,0
CPU 20 ISR count: 0
CPU 20 DPC highest execution time (µs): 79,308494
CPU 20 DPC total execution time (s): 0,000170
CPU 20 DPC count: 12
CPU 21 Interrupt cycle time (s): 6,556331
CPU 21 ISR highest execution time (µs): 0,0
CPU 21 ISR total execution time (s): 0,0
CPU 21 ISR count: 0
CPU 21 DPC highest execution time (µs): 23,631010
CPU 21 DPC total execution time (s): 0,000076
CPU 21 DPC count: 9
CPU 22 Interrupt cycle time (s): 6,305169
CPU 22 ISR highest execution time (µs): 0,0
CPU 22 ISR total execution time (s): 0,0
CPU 22 ISR count: 0
CPU 22 DPC highest execution time (µs): 0,0
CPU 22 DPC total execution time (s): 0,0
CPU 22 DPC count: 0
CPU 23 Interrupt cycle time (s): 5,185607
CPU 23 ISR highest execution time (µs): 0,0
CPU 23 ISR total execution time (s): 0,0
CPU 23 ISR count: 0
CPU 23 DPC highest execution time (µs): 32,582131
CPU 23 DPC total execution time (s): 0,000052
CPU 23 DPC count: 9