Audiomovers Listento crashing Cubase 13 Pro

Cubase
1

Having issues with the remote working plugin Listento crashing Cubase 13. I can add the plugin, log in to the plugin, but the second I click stream/transmit, Cubase totally freezes and hangs. Lost an hour with a client earlier troubleshooting, and then fired up Cubase 12 again and it worked no issues at all. Not sure if this is plugin related or DAW but thought it might be worth mentioning in case anybody else was seeing the same issue.

2

Hi and welcome to the forum,

Could you please attach the *.dmp/*.ips file to have a look, at if the rash is in Cubase or in the plug-in, please?

3

I had the same problem. Once I start streaming, Cubase 13 freezes forever. Cubase 12 doesn’t seem to be affected.

4

Hi,

Could you do this too, please?

5

Does Cubase produce a dump file if it’s frozen, but does not crash and just has to be killed in Task Manager?

6

Hi,

Generate a DMP file and share it via Dropbox or a similar service, please.

Use the Microsoft ProcDump utility to generate a DMP file, please.

  1. Please download ProcDump64 from Microsoft (~650kB) and extract the archive to a local folder on your hard disk.

  2. Run Command Prompt (cmd) as administrator (right click and select “run as administrator”)

  3. Navigate (in the Command Prompt) to the folder with the extracted procdump file.
    For example:
    cd C:\ Users \ \ Downloads \ Procdump
    Note: the dmp file will be written into that folder.

  4. Launch Cubase/Nuendo. You can work as usual. At any time, change to the command prompt and start procdump, to monitor Cubase/Nuendo for unexpected behavior (see next step).

  5. Launch procdump64 via Command Prompt:
    Cubase 13:
    procdump64 -e -h -t Cubase13

Nuendo 13:
procdump64 -e -h -t Nuendo13

The -h option will write a dmp file in case of an application hang. This might kick in too early sometimes, in case some action takes a little longer. Feel free to skip the “-h” option, if you are only up for fetching crashes.
The option -e will catch exceptions and the option -t terminations of the application.

  1. Prodump is now monitoring the Cubase/Nuendo process and will write a crash log, in case Cubase/Nuendo crashes or hangs. Perform the action that causes Cubase/Nuendo to crash and send us the generated crash dmp.

ZIP and share the DMP file via Dropbox or a similar service, please.

7

So I’ve managed to get it working with a slight workaround, not sure if this will work for everybody. But if I make sure my mouse cursor is completely still for five seconds or so, after clicking “Start Stream/copy link” in ListenTo, then it doesn’t crash. Strange but true here.

8

Thanks for this, I unfortunately haven’t found time to do this today but will do at my earliest opportunity.

9

Hey, Eddie here from Audiomovers.

Thank you for flagging this, we are aware of this issue and are currently working on a fix.

I will update you on here when we have a update for LISTENTO.

Cheers,

Eddie

1 Like
10

I’m having the same issue. And the “don’t move the mouse for 5 seconds” hack seems to work! Thank god someone figured that out.

11

Hi all, we’ve just released an update of LISTENTO for Windows users that has fixed issues running the plugin in Cubase 13 that can be downloaded from our website.

NB: VST2 is not supported and not present in this version.

Cheers,
Eddie

1 Like