Authenticator Steinberg what to do if account lost on Authenticator?

Good morning,
I’m having major 2 factor connection problems, I no longer have the Steinberg account on my Google or Windows auth, so I can no longer connect, to solve the problem, you have to be connected, it’s the snake who is biting his tail, I have no way to resolve this problem, I called telephone support, they made me wait more than 10 minutes and did not answer the phone.

For online support, you must be connected so it is impossible to contact them via my main account.

In order to ask for help here I had to open a new account, I hope someone among you can help me as support is not responding either.

Thank you in advance

Hi and welcome to the forum,

Since this is an English-language forum, we would appreciate it if you could please add an English translation to your posts to benefit users and search engine results.

DeepL or Google Translate do a good job and only takes a few seconds

Thank you!

As @Martin.Jirsak already wrote please write postings in english.

From a translation I believe you have problems with the 2FA login, due to a lost authenticator. In that case you should contact support via this page

Click on the red button for “MySteinberg” and from the window, that shows up you can enter a request for help.

Good morning,
I’m having major 2 factor connection problems, I no longer have the Steinberg account on my Google or Windows auth, so I can no longer connect, to solve the problem, you have to be connected, it’s the snake who is biting his tail, I have no way to resolve this problem, I called telephone support, they made me wait more than 10 minutes and did not answer the phone.

For online support, you must be connected so it is impossible to contact them via my main account.

In order to ask for help here I had to open a new account, I hope someone among you can help me as support is not responding either.

Thank you in advance

I am sorry for the inconvenience. I found your requests from today and yesterday and just replied.

1 Like

Oh, thank you, I just answered your request

Sincerely
MOURIER Philippe

Thank you very much, I feel relieved

Sincerely