# Basic FX Suite not in 'My Products' (Yamaha hardware)

**URL:** <https://forums.steinberg.net/t/basic-fx-suite-not-in-my-products-yamaha-hardware/1045374>\
**Category:** UR-C Series\
**Created:** [November 6, 2026, 10:08pm UTC](https://forums.steinberg.net/t/basic-fx-suite-not-in-my-products-yamaha-hardware/1045374 "2026-11-06T22:08:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![overzetter](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@overzetter](https://forums.steinberg.net/u/overzetter)\
**Post date:** [November 6, 2026, 10:08pm UTC](https://forums.steinberg.net/t/basic-fx-suite-not-in-my-products-yamaha-hardware/1045374/1 "2026-11-06T22:08:55Z")

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With my Yamaha URX22C I got an access code to be able to download Basic FX Suite. Despite the confirmation that it will be added in ‘My Products’, it won’t.

 ![image](https://europe1.discourse-cdn.com/steinberg/original/4X/5/e/9/5e9e513f896b1d92d8dd32afedbb02459ab0f560.png)

 ![image](https://europe1.discourse-cdn.com/steinberg/original/4X/3/0/3/30366d0868607fce6f486bdb2c1925a4ab644097.png)  
This looks a bit similar to an earlier post I found here on the forum, but if I understand correctly that one was related to an older licensing system.

How can I get the software?  
Thanks,

John

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**Author:** ![JuergenP](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/juergenp/32/137487_2.png) [@JuergenP](https://forums.steinberg.net/u/JuergenP)\
**Post date:** [November 6, 2026, 11:09pm UTC](https://forums.steinberg.net/t/basic-fx-suite-not-in-my-products-yamaha-hardware/1045374/2 "2026-11-06T23:09:19Z")

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Welcome to the forum.

The UR Hardware is supported by Yamaha, since last year. You can find everything on their Website.

[https://de.yamaha.com/de/support/updates/tools-for-urx-c-ur-c-win.html](https://de.yamaha.com/de/support/updates/tools-for-urx-c-ur-c-win.html)

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**Author:** ![overzetter](https://avatars.discourse-cdn.com/v4/letter/o/e5b9ba/32.png) [@overzetter](https://forums.steinberg.net/u/overzetter)\
**Post date:** [November 7, 2026, 11:31am UTC](https://forums.steinberg.net/t/basic-fx-suite-not-in-my-products-yamaha-hardware/1045374/3 "2026-11-07T11:31:27Z")

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Thanks, @JuergenP, I’ll take a look there.