Was able to isolate the plugin to consistently crash Cubase 9.5 on exit.
Steps to reproduce:
- Create an audio track
- Insert Bias Pedal and select any distortion/overdrive effect (BIAS Pedal Desktop 220.127.116.1166 64-bit)
- Save your work
- Exit Cubase 9.5 and the following crash will happen (uninstalling the bais pedal desktop plug-in is the only way to fix your project)
The following crash consistently happen on exiting/closing Cubase 9.5 on Windows 7 SP1/16GB of memory. Cubase stays resident then in memory and I cannot kill the process, and thus must reboot my machine.
Faulting application name: Cubase9.5.exe, version: 18.104.22.168, time stamp: 0x59e6a397
Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4
Exception code: 0xc0000374
Fault offset: 0x00000000000bf3e2
Faulting process id: 0x5c0
Faulting application start time: 0x01d36ccb0169bbe9
Faulting application path: C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1e9eeb62-d8bf-11e7-842e-f6b27c790651
Hi and welcome,
Most probably this will be plug-in issue. But, could you share (via Dropbox or similar) the whole (source) crashdunp file, please? You can find it in the Documents/Steinberg/crashdumps.
Yes, it is definitely the plugin as it’s the only only for me that causes Cubase 9.5 on exit. Have verified by just using the plugin by itself as a stand alone insert. Crashes every time on exit.
I’l post both the crash log, and the log data dump that Positve Grid had me create shortly via dropbox.
Here you go. There are no crashdump files in the directly unfortunately. WHen bias pedal crashes, it keeps Cubase 9.5 in memory, and I can’t kill the process. My guess is it never gets a chance to write the crashdrump as best as I can tell. I have included the info from the bias pedal dump below though.
The Dropbox link is below:
Here is also the problem details screen from the Cubase 9.5 windows (win 7) and the latest version of Bias Pedal has stopped working screen:
Problem Event Name: APPCRASH
Application Name: Cubase9.5.exe
Application Version: 22.214.171.124
Application Timestamp: 59e6a397
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23915
Fault Module Timestamp: 59b94ee4
Exception Code: c0000005
Exception Offset: 00000000000181ed
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1a13
Additional Information 2: 1a139470610363c878cbef91f9d76732
Additional Information 3: 0072
Additional Information 4: 0072605a0658390a93f97ac36ca523bf
Unfortunately I cannot resolve this.
The ntdll.dll is a general Windows library. But the question is, why does it crash?