Bias Pedal VST Crashing Cubase 9.5 on exit

Cubase
,
1

Was able to isolate the plugin to consistently crash Cubase 9.5 on exit.

Steps to reproduce:

  1. Create an audio track
  2. Insert Bias Pedal and select any distortion/overdrive effect (BIAS Pedal Desktop 2.3.0.5266 64-bit)
  3. Save your work
  4. Exit Cubase 9.5 and the following crash will happen (uninstalling the bais pedal desktop plug-in is the only way to fix your project)

The following crash consistently happen on exiting/closing Cubase 9.5 on Windows 7 SP1/16GB of memory. Cubase stays resident then in memory and I cannot kill the process, and thus must reboot my machine.

Faulting application name: Cubase9.5.exe, version: 9.5.0.55, time stamp: 0x59e6a397
Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4
Exception code: 0xc0000374
Fault offset: 0x00000000000bf3e2
Faulting process id: 0x5c0
Faulting application start time: 0x01d36ccb0169bbe9
Faulting application path: C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1e9eeb62-d8bf-11e7-842e-f6b27c790651

2

Hi and welcome,

Most probably this will be plug-in issue. But, could you share (via Dropbox or similar) the whole (source) crashdunp file, please? You can find it in the Documents/Steinberg/crashdumps.

3

Yes, it is definitely the plugin as it’s the only only for me that causes Cubase 9.5 on exit. Have verified by just using the plugin by itself as a stand alone insert. Crashes every time on exit.

I’l post both the crash log, and the log data dump that Positve Grid had me create shortly via dropbox.

4

Here you go. There are no crashdump files in the directly unfortunately. WHen bias pedal crashes, it keeps Cubase 9.5 in memory, and I can’t kill the process. My guess is it never gets a chance to write the crashdrump as best as I can tell. I have included the info from the bias pedal dump below though.

The Dropbox link is below:

Here is also the problem details screen from the Cubase 9.5 windows (win 7) and the latest version of Bias Pedal has stopped working screen:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Cubase9.5.exe
Application Version: 9.5.0.55
Application Timestamp: 59e6a397
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23915
Fault Module Timestamp: 59b94ee4
Exception Code: c0000005
Exception Offset: 00000000000181ed
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1a13
Additional Information 2: 1a139470610363c878cbef91f9d76732
Additional Information 3: 0072
Additional Information 4: 0072605a0658390a93f97ac36ca523bf

5

Hi,

Unfortunately I cannot resolve this.

The ntdll.dll is a general Windows library. But the question is, why does it crash?