Great now lets see if youll have more luck than me. Just hope they answer you sooner than me.
This has happened to me last few times- cca 30 days or more to answer, with an almost identical copied generic answer suggesting latest version and reseting preferences- ignoring all the details I wrote in the report and directly closing the ticket as solved. One also dissapeared completely
So i think Im done with writing support tickets from now on. Its just a waste of my time with no results.