Blank elicencer when updating

hello, im having issues updating a licence, after i enter the code in download manager nd click update, the elicencer is blank. when i open the elicencer independently of that it totally works but not when the download manager is trying to open it. yes i have the newest versions of both. i am on somona, newest version. norwegian language, if thats relevant.

Hi,

If you enter the code, the eLCC shows the list of the licenses, you want to update/upgrade from. My expectation is, that you bought any wrong update. Therefore you cannot see your license in the list.

So the question is, which license exactly do you own and which update exactly did you buy, please?

thank you for the reply! its for elements 13. the problem isn’t that its not listing, the problem is that the elicencer is completely blank, only way to describe is this screenshot: