Boxed Pro upgrade doesn't activate

Hi i purchased an AI Upgrade to Pro 10.5 thinking that is the same as the one on the Steinberg shop and it doesn’t work as i only have LE and Elements. Is there any possible solution or a spare AI license maybe?

I’d appreciate any help.



Upgrade from Cubase AI is something different than the “big” upgrade from LE/AI/Elements/SX, etc.

You have to get in contact with NexWay, which takes care about the Steinberg Online Shop (or your seller, if you bought the upgrade somewhere else), return the product and buy the right upgrade.