Bug download assistant

Cubase
1

This bug is new Cubase 14pro

*Flechegosselin**

31 mai 2026, 22:43 UTC+2

my download assistant won’t activate, it ask me to ID MYSELF but nothing happens

Nom de l’appareil DESKTOP-2G1PMN1

Processeur Intel(R) Core™ i5-9400 CPU @ 2.90GHz 2.90 GHz

Mémoire vive installée 32,0 Go

ID du périphérique 86042457-577F-45E0-9614-D90A689F063B

Identifiant de produit 00330-81496-18715-AA435

Type du système Système d’exploitation 64 bits, processeur x64

2

Hi and welcome to the forum,

  1. Ensure your internet connection is stable.
  2. Try running the Download Assistant as an administrator.
  3. Ensure that your device is whitelisted by any active firewall or antivirus software.
  4. Try logging in with a different account if available.
3

I did all that, I must have deleted something