# Bug report: Impossible to load track presets or resize the preset window

**URL:** <https://forums.steinberg.net/t/bug-report-impossible-to-load-track-presets-or-resize-the-preset-window/780878>\
**Category:** Cubase\
**Tags:** issue, cubase-12\
**Created:** [April 15, 2022, 11:14am UTC](https://forums.steinberg.net/t/bug-report-impossible-to-load-track-presets-or-resize-the-preset-window/780878 "2022-04-15T11:14:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![0pjsoft](https://avatars.discourse-cdn.com/v4/letter/0/bb73d2/32.png) [@0pjsoft](https://forums.steinberg.net/u/0pjsoft)\
**Post date:** [April 15, 2022, 11:14am UTC](https://forums.steinberg.net/t/bug-report-impossible-to-load-track-presets-or-resize-the-preset-window/780878/1 "2022-04-15T11:14:03Z")

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Please check here: [Cubase Pro 12 Bug: Impossible to load track presets or resize the preset window - YouTube](https://youtu.be/n_asDQSIAzQ)

- Cubase Pro 12.0.10 (PC)
- Repro steps, none, just opening the dialog.

It happened once weeks ago but I don’t remember how to fix it. According to my vague memory, it had something to do with dragging the vertical separator (but it’s somehow gone now), so I think the root cause is about resizing. Please take a look, thank you in advance.

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**Author:** ![Matthias\_Quellmann](https://dub1.discourse-cdn.com/steinberg/user_avatar/forums.steinberg.net/matthias_quellmann/32/326_2.png) [@Matthias\_Quellmann](https://forums.steinberg.net/u/Matthias_Quellmann)\
**Post date:** [April 27, 2022, 4:12pm UTC](https://forums.steinberg.net/t/bug-report-impossible-to-load-track-presets-or-resize-the-preset-window/780878/2 "2022-04-27T16:12:25Z")

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Hey,

Have you tried to start Cubase with fresh preferences?

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<div class="post-metadata">

**Author:** ![0pjsoft](https://avatars.discourse-cdn.com/v4/letter/0/bb73d2/32.png) [@0pjsoft](https://forums.steinberg.net/u/0pjsoft)\
**Post date:** [April 28, 2022, 5:32am UTC](https://forums.steinberg.net/t/bug-report-impossible-to-load-track-presets-or-resize-the-preset-window/780878/3 "2022-04-28T05:32:41Z")

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Thank you for the response. It fixes the problem, I did that once but the problem happened again. It will be great if there’s a permanent solution like fixing the size of the window (if it’s really big like 1200x800 then I don’t think anyone would want to resize it).

I strongly believe that it has something to do with my monitor configuration. The main monitor is 4K (150% scaling), and the secondary is 1920 (100% scaling), placed vertically on the right hand side. The “Load preset” window usually enlarge from the main monitor into the secondary monitor and I had to shrink it down manually. This happened very frequently, it doesn’t remember its size after it was closed. Actually it’s not a big problem but I wonder why it is designed that way?

No one else had this issue so I guess it doesn’t worth fixing, then I will restore the settings and just hope it won’t happen again.