I have to agree with Samwax here & many others Eckhart.
The distribution Model currently offered by Steinberg is extremely antiquated, compared to many other software companies. The market segment Steinberg is currently residing in, I would like to think that someone within the organisation would deem it appropriate for a review (Quickly) I may add.
Steinberg should make things easier for the customers, OLD & NEW, by not having to jump through hoops. The only thing that is needed to be purchased thru a Distributor locally would maybe be a Elicensor key. (Understandable, though not unreasonable to expect Steinebrg to be able to post it form Hamburg???.
Just give us the OPTION to either download of buy disks?., you already done away with the Manual, in a (save the planet moment) so saving more of the planets plastic output, by giving us a download option on ALL your products.
ALMOST ALL countries nowadays have a decent broadband service…I purchase regularly from NI online, & also from other audio software vendors with, upwards of 4gb files…so it IS being done sucessfully.
Using the “what about the people who have slow connections” reasoning , is now non applicable in the current worldwide marketplace., as the people who DO have a decent connection, FAR outweigh those who do not.
I DO NOT want to deal with my Steinberg Distributor, as their Markup is scandalous to say the least, never mind their exorbitant delivery charges. (do you see a problem here for your customer base Steinebrg??).
IT IS CHEAPER FOR ME TO BUY IN LONDON, ALL MY GEAR FROM STEINBERG ( and this list is extensive )…and get it shipped via DHL, than buy it here from my Distributor. So the situation remains, that I would GLADLY welcome ANY modernisation of your purchasing options to be inline with the current market climate.
It totally beggars belief, that Steinberg (even though you decided to distribute direct with a few EU countries yourself, still make these hurdles hard to overcome, with the rest of your EU/Worldwide customer base, you know, those countries not even deemed worthy to offer any email support or telephone support.
It is 2012 guys, worrying about your hardware services & RTB problems, I would think these are small compared to the obvious discontent of the rest of the world, in a very very competative DAW world. (Bitwig is coming, time for Ableton to shit themselves … JEZUZ even an idiot wouldnt ignore the upcoming surge of interest in India alone in ELectronic Dance music, never mind the US etc, Whereby your interfacing with customers, can & should be improved to aid sales, customer satisfaction, and overall pleasant dealing with your Daw supplier. If I want an update, or a bit of Steiny hardware/Software.
I ask you Steinberg of the following critical question your sales dept should put forward to your Management Board.
DO I deserve to be CONSTANTLY PENALISED for being a Steinberg customer because of the country I live in?.
Answers on a postcard please!..
One last thought. I KNOW this is because of the amount of Distributor reliance Yamaha has with their Hardware range…but Steinberg is mainly a SOFTWARE company. Can someone not point out that a very sucessful german company (NI) is managing to do both? in a way that keeps the Distributor & the customer happy…surely this can be solved, not in 1-2 years, but NOW Downloads Vs Disks?. sounds like a 2002 problem. and here we are 10 yrs later.