I know Steinberg is well known for everything from slow to no answer at all on some of their support tickets.
however, I am curious:
how long do you guys think it is reasonable to wait for an answer to your support ticket when it is about not receiving your activation code when you pay for a product?
yes thank you very much, that was the solution to my problem.
BUT still, the question remains: how long to get an answer from your support ticket?
mine was pretty short and simple, yet 5 days later there is no response from Steinberg. That seems very arrogant from my point of view, showing no respect for paying customers.
and btw, why aren’t my orders easily available from the “mysteinberg” page - I could have found this information the moment I realized I wouldn’t get the usual email information.
I don’t know the standard wait time. I will say they are always swamped whenever a new release drops- and Cubase 12 has been more chaotic than usual because of the new activation scheme. Hopefully things settle down soon. Glad you’re up and running at least!