licence purchased, download assistant updated: assistant asks to sign in>> which opens browser to sign in, which i do. message:
Authorize Steinberg Download Assistant
To authorize Steinberg Download Assistant, you must allow your browser to open Steinberg Download Assistant. Once authorization is completed, you can close this page and continue working with Steinberg Download Assistant.
that’s where it’s stuck. the download assistant only opens to the sign-in page, which leads to the same cycle of signing in etc.
Same problem as the OP here. Have tried various solutions including those shown in the previous post(s). Download Assistant will work on my MacBook running Safari but not my Windows 10 desktop. Grr…
Glad that seemed to work. I did not remove Malwarebytes from my machine, but I did disable all aspects of it. Unfortunately it didn’t change SDA ‘s behavior. On a different machine, I left Malwarebytes operating. SDA worked correctly just one time at that point. But restarting downloads later, SDA didn’t work.
What seemed to work for me was connecting with Steinberg.net chat and getting a link from them. Unfortunately for some outside the US that didn’t even work.
Please can we keep things on topic? This message above here is about activating licenses, but this thread is about downloading Cubase 11 via Steinberg Download Assistant. This is a problem specific to Windows users, I don’t think posting out topics messages can help users (like me) that are struggling to download the software they purchased.
I finally managed to start SDA, I still don’t think it’s a matter of disabling anti-malware/antivirus, since I tried by disabling everything (I’m talking about Windows Defender, I don’t have Malware bytes) and the behaviour was exactly the same, at least with Chrome and Firefox as default browser.
It worked by setting Edge as default browser, after playing with defender settings. I can assure that the past days I already tried Edge without success, so it might be I’ve touched something right on the firewall side.
What I know is that now the Defender/firewall/anti-malware is active (I restored all the options) and I’ve Edge as default browser, with this in place I’m able to start SDA.
Still waiting an official answer to my two opened issues from Steinberg.
Download assistant wouldn’t even download. No error…just a quick change on the tab title. And no difference after synching or changing time server.
However, it worked instantly when I switched from Chrome to Edge.
Adding to this topic: I’m on a Mac, and I have no antivirus installed, The clock is synchronized. Yet, I have the same issue (no way to authorize Download Assistant).