C15:The program breakdown when opened

operating system:windows 11

When I open Cubase 15 software, it will crashes, but this issue doesn’t occur when I open Cubase 14.

The software indicates that there is an issue with my hubservice.dll file

What should I do?

I find I can’t open the new hub…

Hi,

Could you attach *.dmp file?

Win: %userprofile%/Documents/Steinberg/Crash Dumps

I looked and there was no file.

try C:\Users\(yourusername\Documents\Steinberg\CrashDumps.

I’ve got plenty in there, but mainly from C14. It will look something like Cubase 15.x.x 64bit2025.11.6 16.0.0.0.dmp