C6.5.5 Crash, Novatation communication

Thank you for your email.

Can you confirm some further information to help me better understand the problem you’re having?

  • What is the workaround you have found? Can you please send me a link to this?
  • Do you get an error message when closing Cubase? If so, can you please send me a screenshot of it and attach the description of the error to a text file to your reply?
  • Can you please close all applications on your computer. Now right click the Automap icon and select > Run as administrator. Next, please right click the Cubase icon and select > Run as administrator. When closing Cubase now, do you still get a crash?

To take a screenshot a Windows PC press the ‘Print Scrn’ button on your keyboard. Open Paint by going to Start Menu > All Programs > Accessories > Paint. Press ‘Ctrl and v’ to paste the image into Paint. Save the image as a .jpg file.

I look forward to hearing from you.

Kind regards,

Eddie Judd // Novation Technical Support


Focusrite Audio Engineering Limited
Windsor House, Turnpike Road, High Wycombe HP12 3FX, United Kingdom

-----Original Message-----

Subject: RE: (Case 212488) ZeRO SL MkII

HI , Thanks for you mail ,
Computer Specifications:

  • Processor model and speed : Intel i3 2nd Gen Asus M/board

  • Operating system, including version number : win 7 x 64 Bit

  • What peripherals and expansion cards are connected
    and what interface is in use (e.g. Firewire, USB, PCI, etc)?
    PCI Delta 66 , Edirol UA 101 USB
    using with Cubase 6.5.5 , mesg , Auto map Off line on The unit ,
    cubase crashes every time on exit. loaded auto map 4.7 downloads.
    am reading about a massive bug in this unit , which requires a techinical
    how , and some time comsumming changes , and requires it to be done every time i
    add a new plug in , how can u guys sell a unit like that ???
    pls can you solve it with a auto map update , the unit is gr8 otherwise , but what the use
    unusable thanks sam