Thank you for your email.
Can you confirm some further information to help me better understand the problem you’re having?
- What is the workaround you have found? Can you please send me a link to this?
- Do you get an error message when closing Cubase? If so, can you please send me a screenshot of it and attach the description of the error to a text file to your reply?
- Can you please close all applications on your computer. Now right click the Automap icon and select > Run as administrator. Next, please right click the Cubase icon and select > Run as administrator. When closing Cubase now, do you still get a crash?
To take a screenshot a Windows PC press the ‘Print Scrn’ button on your keyboard. Open Paint by going to Start Menu > All Programs > Accessories > Paint. Press ‘Ctrl and v’ to paste the image into Paint. Save the image as a .jpg file.
I look forward to hearing from you.
Eddie Judd // Novation Technical Support
Focusrite Audio Engineering Limited
Windsor House, Turnpike Road, High Wycombe HP12 3FX, United Kingdom
Subject: RE: (Case 212488) ZeRO SL MkII
HI , Thanks for you mail ,
Processor model and speed : Intel i3 2nd Gen Asus M/board
Operating system, including version number : win 7 x 64 Bit
What peripherals and expansion cards are connected
and what interface is in use (e.g. Firewire, USB, PCI, etc)?
PCI Delta 66 , Edirol UA 101 USB
using with Cubase 6.5.5 , mesg , Auto map Off line on The unit ,
cubase crashes every time on exit. loaded auto map 4.7 downloads.
am reading about a massive bug in this unit , which requires a techinical
how , and some time comsumming changes , and requires it to be done every time i
add a new plug in , how can u guys sell a unit like that ???
pls can you solve it with a auto map update , the unit is gr8 otherwise , but what the use
unusable thanks sam