Caleidoscope sampler track failed

Hi
As I load Cubase 9, it says
Caleidoscope sampler track failed Error 1603

I work on PC, Windows 10

Did you have this issue?
How can I solve it?

Regards

Has it always done this?

Suggests an installation error…you might re-install. If you have used upgrade installers to get to C9 download the full installer and use that for a clean install.

It has worked
Thanks