Can not find a device. Please connect the device.

Cubase
#1

Hi Folks.
I’m after some guidance.

Every now and then, Cubase freezes and I am forced to close it via Task Manager.
When I do this Cubase loses the sound card I have selected and reverts back to Generic Low Latency ASIO driver.
I use a Roland Quad-Capture device to handle sound and MIDI.

I then do the following:

  1. Open Device Setup.
  2. Select VST Audio System in the devices tree.
  3. I select QUAD-CAPTURE from the drop down list for field ASIO Driver.
  4. Cubase asks me “Do you want to switch the ASIO driver?”
  5. I click on the Switch button.
  6. Cubase then informs me that “Can not found a device. Please connect the device.”

The only way forward is to restart Windows, start Cubase and all is fine, I can select QUAD-CAPTURE.

Restarting Cubase does not solve the behaviour.

Help!
Why does Cubase complain?

#2

Are you using a USB2 or USB3 port?

Have you disabled USB selective suspend?

#3

Hi Grim,

I’m using USB2.

I’ve disabled USB Selective Suspend, it was active.

Now to wait for another ‘freeze’.

#4

USB2 is a better bet for this interface. Hopefully selective suspend will help.

#5

I used quad capture for almost 3 years and faced the exact same issue very often… never found a solution… i’d just resume working after a windows and cubase restart… quite annoying… finally found a workaround by using the quad capture’s physical ins and outs but with ASIO4all…

Have now shifted to an Audient ID4… havent faced this problem since…

#6

What I do is disconnect the USB cable from the back of Quad Capture and after a few seconds put it back in.
Windows now finds Quad Capture.

#7

Hi !! You could find a solution to the problem ? I’ve the same problem with the quad capture and is frustrating… Like this is impossible work !!

#8

I can’t really help you but I’ve got the same problem on every PC I ever had since I have the Roland Quad-Capture 4x4 Interface :unamused: