I apologize for posting here but I have exhausted all the options I can locate.
Wow, this experience is almost as bad as doing business with Avid.
I’m attempting to purchase Nuendo 10 upgrades. I proceed to the checkout, am redirected to the AmEx SafeKey site where they verify my veracity, then redirected back to the Steinberg shop where I receive a message -
“Your order is pending confirmation. Kindly check your email for further updates on your order status”.
No email, no update.
When I finally give up and refresh the page I get the message -
“Sorry the order you are trying to pay is not marked for credit card payment. Please start here for new checkout”.
That statement makes zero sense to me.
However I play along and click on the link, it takes me back to where I have to start all over, I select the products, enter the CC information, am redirected to the AmEx SafeKey site again, redirected back to the Steinberg shop with the same nonsensical messages.
Attempting to get Steinberg support there are two options - tech support with Steinberg and sales support with Nexway. I went through the annoying process of filing a support request with Nexway and, guess what, their site won’t accept it because I don’t have a valid order number. OF COURSE I DON’T HAVE A VALID ORDER NUMBER! That’s the point!
I have 8 more licenses to update, a combination of 7+8 upgrades. In the past doing business with Steinberg has been easy. Avid’s process each year is abysmal and painful. Why is this Nexway business devolving? That’s not necessary.
Please, any assistance is appreciated.