I came to Cubase via a Yamaha THR30II purchase which included Cubase AI 10.5.
I recently upgraded to Cubase Elements 11 (from Cubase AI) but soon realised I needed Cubase Pro 11 for the extra processing features it offers.
I have now bought an upgrade package comprising a USB elicenser and a DOWNLOAD CODE for Cubase Pro 11 from Cubase AI v6 or higher.
However, the product activation FAILS with a message ’ Can’t find a qualifying e-license to upgrade from’ (paraphrased).
As I upgraded from AI to Elements 11 there is no longer an AI license displayed in my license account - only an Elements 11 license. I’m assuming this is why product activation has failed?
I tried to re-install AI from the original Yamaha Download code but the activation code has already been used - therefore AI fails to reinstall.
Is there a fix for this? Surely Elements upgraded from AI is sufficient qualifying evidence for upgrading to Cubase 11 from AI v6 or HIGHER?
I have put in an official support request on this but Steinberg are very slow to respond at the moment - hence my post here.