Cannot access My Steinberg - Support neede

It’s a LONG time since I accessed My Steinberg, but I thought I’d update the data there with my Cubase 8 upgrade. I kept the username on a bit of paper in my Cubase box, and I’m pretty sure I remember the password too. When I try to get into My Steinberg, it at first complains that the username/password combination is incorrect. OK, maybe my memory’s not that good after all. So, I must reset my password.

But, when I just input my username, and request a password reset, I get a message to “Please activate your account first”. Madness.

Help !

Graham

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Graham