I had to reformat my drive due to windows issues. I reinstalled my Cubase 7 upgrade (I’ve been purchasing cubase since Cubase SX). Now when I tried to activate it I cannot it is telling me there is no valid Cubase version to upgrade from. I tried using my activation numbers from Cubase 4, 5, 6 and 6.5 and I’m getting the same messages. I threw out my Cubase SX box ages ago not thinking I would need the activation code again. Do I need that activation code? Am I screwed now? shouldn’t my licenses still be on my licenser, and why did they dissapear if so??? I have sessions to work on and I’m completely freaking out now.
Now I also find out that Steinberg no longer has phone support??? That’s absolutely ridiculous. This email crap is for the birds, I ned help NOW with the product I purchased (and have been purchasing for years since Cubase VST/5 and before that). So no phone support is totally unacceptable.
Can any forum users help me out here, since Steinberg tech support seems to have become half assed? Thanks!