Used the trial version of Wavelabs Pro12 and then bought Elements on 24 June 2026. What a frustrating journey?
My normal business Email disappeared and I had to use my Gmail back-up. I would guess that caused issues for Steinberg. … BUT …
I simply cannot contact anyone at Steinberg … I have paid and cannot activate the software … I am totally computer literate but I find the issue of no ‘contact’ available, either by phone or email, or even ‘chat’ to be quite unbelieveable. I have a project [album release] with a deadline … so annoying.
Has anyone any means of contacting Steinberg? Or any ideas? My ‘Assistant’ simply shows the original ‘trial’ version of Wavelabs 13 with no mention of my Elements purchase.
Are you saying that you have misplaced your activation code AND changed the email address?
If your access to the activation code is via a non-working email address, you will have to work with Steinberg to get the activation registered to your current email.
Whoops didn’t realise the replies were so fast … yep the Activation Manager just shows the Wavelabs 12 I had as a trial … nothing else … no mention of my Elements purchase… Dec
The activation code came on the screen as my purchase was completed. I had to leave to have dinner and didn’t take a copy and file it [as I usually would do]. I assumed there would be a confirmation email and activation code but my email service is kaput! A new company has bought my domain names and not pointed the DNS to my server.
I would work with Steinberg but, amazingly, I can find no way of contacting them. [customer service is even worse than Avid/ProTools … and that is saying something]
Amazingly, I accessed the Activation Manager using my emergency email and have found my new attempt to have a trial of Wavelab 13 has been successful and my App is available for use [as a trial].
I will still have to await a reply from Steinberg re. my new purchase not being available.
