Cannot buy the update?

Cubase
1

Good evening all,
When I try to buy the update from 11 pro to 12 it tells me that log in has failed when checking out.

I can log in to my account no problem, just cannot log in to the shop??
I have reset the password, cleared the cache, restarted, tried another browser…

Anyone else experienced this issue?

Thank you in advance.

2

Same here

3

Confusingly, there are still two different logins - one for the Steinberg online shop, and one for everything else (My Steinberg, logging into Steinberg Download Assistant and Steinberg Activation Manager).

1 Like
4

OK mate, thanks for letting me know, if i figure anything out Ill let you know

edit : 2 log ins still>??? I thought that was done away with ages ago! Ill try that thank you David

5

Well done David! 2 logins.