Cannot create slash voices

Hello, it seems that I cannot create a slash voice using Shift-Alt-V
I recreated the shortcut and checked that the necessary keys work but I still get no slash voice at the base of the caret.
I use Dorico on a macOS 12.6.

On the iPad it works fine,

Have you tried resetting your key commands to factory? You should save your key command file first if not!

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How can I do that? I mean the save thing? Is it still the old way to save the folder in the Library?

It looks like that changing Keyboard language from “Italian” to “Default” did the trick.
I have an Italian keyboard but everything is in English.