I tried posting this yesterday on the “issues” forum but it hasn’t been approved. Hopefully this is the right sub-forum for my problem.
A couple of weeks ago I upgraded Cubase 7.5 to Pro 8.5. Since then I have tried downloading the installation file (10 GB) dozens of times unsuccessfully, I’ve tried multiple browsers, different computers and a download manager but no matter what I do the download “looses connection” at around 2 GB and cannot be resumed.
I then tried to download the 7.5 file instead (around 6 GB) and that worked fine, so I don’t believe the issue is with my connection. I have downloaded other large files without a problem.
To make matters worse, I cannot contact Steinberg support. I relocated from Israel to the US not long ago but I cannot change my country on my Steinberg account, and the “request support” form does not appear on my account.
Please help, I am at my wits’ end here.