Cannot get iconica ensembles download license

I have sections and players trial license via email, but when I do the same with iconica ensembles trial, I get nothing email wise

I have contacted support a few days ago , but wondered if I was doing something wrong?

Just to make sure: You pressed the related button for the Iconica Ensembles Trial here

logged into your Steinberg Account and then…?

I did, but I tried again from your link but still no good, but thanks anyway

As I said, it worked for the sections and players